Customer Service
The Passport Office is committed to providing all our customers with a high standard of service.
Complaints
We are ready to address complaints from customers who are dissatisfied with the quality of services or the way in which they are delivered by the Passport Office.
If you would like to make a complaint in writing, please send it for the attention of the customer service manager by post to:
The Customer Service Manager
Embassy of Ireland
Passport and Visa Office
Montepelier House
106 Brompton Road
London
SW3 1JJ
You can also use the contact us form to submit your complaint electronically.
We will deal with you fairly and impartially and we promise that your complaint will not affect how you are treated in future.
Contact Details
Embassy of Ireland17 Grosvenor Place,
London SW1X 7HR
Tel: 020 - 7235 2171
Fax: 020 - 72012 515
Opening Hours
Monday to Friday 9:30-5:00
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Passport Office
Embassy of Ireland
Montpelier House,
106 Brompton Road,
London, SW3 1JJ
Tel: 020 – 7225 7700
Phone lines open between
9.30am and 4pm Mon to Fri.
Fax: 020 – 7225 7777
Opening Hours
Monday to Friday 9:30-4:30
Passport Office
Embassy of Ireland
Montpelier House,
106 Brompton Road,
London, SW3 1JJ
Tel: 020 – 7225 7700
Phone lines open between
9.30am and 4pm Mon to Fri.
Fax: 020 – 7225 7777
Opening Hours
Monday to Friday 9:30-4:30
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Visa Office
Embassy of Ireland
Montpelier House,
106 Brompton Road,
London, SW3 1JJ
Visa Enquiries:
0906 6610197
Number not available to
residents of Northern Ireland.
This is a premium rate number.
This facility is only available to callers from UK (excluding Northern Ireland) and, as it is a premium line, calls cost £1.50 per minute (calls from different network providers or from mobile phones may cost more).
Opening Hours
Lodge applications:
Monday - Friday 9:30-12:00
Collections:
Monday - Friday 2:30-4:00
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Visa Office
Embassy of Ireland
Montpelier House,
106 Brompton Road,
London, SW3 1JJ
Visa Enquiries:
0906 6610197
Number not available to
residents of Northern Ireland.
This is a premium rate number.
This facility is only available to callers from UK (excluding Northern Ireland) and, as it is a premium line, calls cost £1.50 per minute (calls from different network providers or from mobile phones may cost more).
Opening Hours
Lodge applications:
Monday - Friday 9:30-12:00
Collections:
Monday - Friday 2:30-4:00
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